FAQ

Shiping & Delivery

Shiping & Delivery

Do you guys ship internationally?

Yes, We offer free worldwide shipping to all countries.

What's shipping method you offer?

Shipping & Delivery:We have three shipping methods, they are Free Shipping, Via Registered Air Mail and Expedited Shipping. For a detailed explanation about each shipping method, destinations and approximate delivery times, please see:

Free Shipping: No tracking and no Insurance, your order will be sent out by normal airmail post. It will take 10-30 days for delivery.

Via Registered Air Mail (Recommend): Tracking and Insurance included, we will offer the best registered mail service, USPS, Royal Airmail, Canada Post, Swiss Post. Anyway, We will choose the best shipping method to your country, You will be charged $4.95. For different contries, we have special airmail.

  • 1:United States--USPS
  • 2:Canada: Canada Post
  • 3:France: La Poste
  • 4:Germany: Deutsche Post
  • 5:United Kingdom: 1st Class Royal Mail
  • 6:Singapore: Singapore Post
  • 7:Switzerland: Swiss Post
  • 8:Belgium : Belgium Post
  • 9:Spain: Correos Post
  • 10: For other countries, we also have Hongkong Post and China Register Airmail. for more questions:info@fgmen.com

WHERE CAN WE DELIVER THE PACKAGE TO?

We can ship to most countries in the world. Countries not shipped to include: South Sudan, Palestine. Click the button on the website of each product then you can see if this product can be delivered to that destination country.

Payment Methods

Payment Methods

Will I Be Notified of My Payment Result?

Every customer who has paid the order will be notified of the payment result via email (please make sure your email is a valid one), we usually notify you of the payment result within 24 hours after you pay. If your payment is successful, we will let you know the handling and shipping days; if the payment is failed, we will let you know the reason and assist you to take actions to make your payment proceed.

Why is my payment failed?

When you pay on FGmen website via debit card or credit card, if it's the first time to do international shopping with your card, it is likely to be declined by your bank since they have a hold on your international transactions, and they want you the card holder to call them to authorize it. There are three situations for the payment failure:

1.  If it shows payment declined directly after you check out, that means you either input the wrong card number/info or you used the American Express Card, currently we don't accept American Express card, you need to change to a Visa/Master card to buy.

2. If we email you to notify the payment failure is due to authorization problem, you could call the bank which issued you the card to authorize the payment and contact us after your call, then we could charge again your payment to make it go through.

3. If  we email you to notify the payment failure is due to high risk, this means the credit card checkout system judges the card you use has risk, in this situation you have to reply to our email with a pic of the front of your card and  also call the bank  issued you the card to authorize the payment, only with these two steps we could charge the payment again to make it go through.

Thanks for your support and understanding.

 

How could I make payment on FGmen.com ?

Currently we accept credit card payment(Master, Visa, and JCB) and western union transfer. If you don't have any cards to pay, you could go to a western union spot to do the wire transfer(we will email you about the details),also for those who pay via western union, we will give you a gift item for free.